JointEarn Privacy Policy
Last Updated: March 14th 2026
Welcome to JointEarn.
This Privacy Policy explains how we collect, use, share, and otherwise process your personal information when you use our platform, including our mobile applications, websites, APIs, and related services (the “Platform”).
JointEarn is a multi-service digital platform that allows users to earn rewards, consume and upload content, interact with other users, participate in a marketplace, manage wallets and transactions, and access subscription-based features.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
What Information We Collect
We collect information when you create an account, use our services, interact with other users, make transactions, or otherwise engage with the Platform.
Information You Provide
When you register or use JointEarn, you provide us with information such as your name, email address, phone number, username, password, and profile details, including profile pictures or other identifiers you choose to upload.
You may provide additional information when you update your profile, set preferences, subscribe to premium plans, or communicate with us for support or feedback.
When using our marketplace features, we collect information related to your purchases and sales, including order details, billing and delivery information, and transaction history. This includes interactions between buyers and sellers, such as order messages and delivery instructions.
If you apply to become a seller, we collect business-related information such as business name, address, contact details, and any documents submitted for verification purposes.
We collect content you create or upload to the Platform, including music, videos, skits, images, reviews, comments, messages, and other forms of user-generated content, along with associated metadata such as timestamps, engagement metrics, and interaction data.
If you participate in promotions, surveys, contests, or campaigns, we collect the information you provide in connection with those activities.
Information We Automatically Collect
We automatically collect information about how you use the Platform. This includes details about the content you view, the features you use, the time spent on different sections, and your interactions such as clicks, likes, shares, purchases, and navigation behavior.
We collect technical and device-related information such as your IP address, browser type, device model, operating system, network provider, and unique device identifiers. This helps us ensure the proper functioning, security, and optimization of the Platform.
We may collect approximate location information based on your IP address or device settings. Where permitted, and with your consent, we may collect more precise location data to improve service delivery, such as for marketplace logistics and localized recommendations.
We also collect information about your activity across different devices when you access the Platform using multiple devices, allowing us to provide a consistent and seamless user experience.
Information from Platform Activities
Because JointEarn is a multi-functional platform, we collect data specific to how you use different features:
When you engage with earning systems (such as music streams, games, skits, or news), we collect activity data such as session participation, engagement duration, reward triggers, and earning patterns.
When you use the wallet system, we collect information about balances, deposits, withdrawals, transaction logs, and payment references.
When you use messaging features, we collect the content of messages, timestamps, participants, and delivery/read status. Messages sent to other users are accessible to those users, and we are not responsible for how recipients use or share that information.
When you interact with subscription features, we collect plan selections, payment status, renewal dates, and usage of premium features.
Inferred Information
We may derive or infer information about your preferences, interests, and behavior based on how you interact with the Platform. This helps us personalize your experience, improve recommendations, and enhance earning opportunities.
Cookies and Similar Technologies
We use cookies and similar technologies to collect information automatically, including to:
- Improve performance and functionality
- Analyze user behavior
- Personalize content and experiences
- Support marketing and promotional efforts
You can control or disable cookies through your browser or device settings, though doing so may affect certain features of the Platform.
How We Use Your Information
We use the information we collect to operate, improve, and secure the Platform, and to provide you with a personalized and efficient experience.
We use your information to create and manage your account, authenticate your identity, and enable you to access different features of the Platform.
We use transaction and payment information to process purchases, manage orders, facilitate wallet operations, and support financial reporting and compliance.
We use your activity and engagement data to personalize your experience, including recommending content, adjusting earning opportunities, and improving feed ranking systems.
We use your information to communicate with you, including sending notifications, updates, security alerts, and promotional messages where permitted.
We use your data to monitor and enforce our Terms of Service, detect fraud, prevent abuse, and ensure the safety and integrity of the Platform.
We may also use your information to develop new features, conduct analytics, improve system performance, and enhance overall user experience.
How We Share Your Information
We may share your information with third parties in the following circumstances:
When you make a purchase or engage in a marketplace transaction, we share relevant information with sellers, buyers, and service providers to facilitate order processing, delivery, and communication.
We share information with payment processors and financial service providers to process transactions, verify payments, and manage wallet operations.
We may share information with service providers who support our business operations, such as hosting, analytics, customer support, and security services.
We may disclose your information to legal authorities, regulators, or law enforcement agencies where required law or where necessary to protect our rights, users, or the public.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
User Content and Visibility
Content you upload or share on the Platform may be visible to other users depending on your privacy settings and the nature of the feature.
This includes profile information, uploaded content, reviews, and interactions.
You are responsible for the content you share and should be aware that other users may view, copy, or share that content.
Data Retention
We retain your information for as long as necessary to provide the Platform and fulfill the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of data, the nature of your interactions, and legal or regulatory requirements.
For example, transaction and financial records may be retained for longer periods to comply with tax and auditing obligations, while activity logs may be retained for shorter periods for security and performance purposes.
We may also retain information where necessary to resolve disputes, enforce agreements, or comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including the right to access, update, correct, delete, or restrict the use of your information.
You may also have the right to object to certain types of processing or request data portability.
You can manage your account information and preferences through your account settings, or contact us to exercise your rights.
Data Security
We implement technical and organizational measures to protect your information, including encryption, secure storage, access controls, and monitoring systems.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Payments and Financial Information
Payments on the Platform are processed through third-party providers. We do not store full payment card details.
We may store transaction references, payment status, and related metadata to support operations and compliance.
Children and Age Requirements
JointEarn is not intended for individuals under the age of 18.
If you are under 18, you must have consent from a parent or legal guardian to use the Platform.
International Data Transfers
Your information may be processed and stored in countries outside your place of residence.
We take appropriate measures to ensure that your data is protected in accordance with applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of significant changes through the Platform or other appropriate means.
Your continued use of the Platform after such updates constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at: