1. User Right to Delete Account

Users have the right to request permanent deletion of their Jointearn account at any time.

Once an account deletion request is completed:

• The user profile will be removed from public visibility.
• Personal account information will be deleted or anonymized.
• Access to Jointearn services will be terminated.
• Earnings, rewards, subscriptions, virtual items, and unused balances may be permanently lost where applicable.

2. How to Delete Your Account

Users can delete their account using one of the following methods:

Option A: Inside the App

1. Open the Jointearn app.
2. Go to Settings.
3. Select Account Settings.
4. Tap Delete Account.
5. Confirm the deletion request.

Option B: Email Request

Users may also request account deletion contacting:
Email: [email protected]

The request should include:

• Registered email address
• Username
• Reason for deletion

4. Data That May Be Retained

Certain information may be retained temporarily where required for:

• Legal compliance
• Fraud prevention
• Security investigations
• Financial/accounting obligations
• Dispute resolution
• Enforcement of platform policies

Retained information will only be kept for as long as legally necessary.

5. Creator Content & Transactions

Some public content, transaction records, comments, or shared media may remain visible where:

• required for platform integrity,
• associated with other users’ activities,
• or necessary for legal/business records.

However, personal identifiers may be removed or anonymized.

6. Fraud & Abuse Prevention

Jointearn reserves the right to retain limited information from deleted accounts to:

• prevent fraud,
• detect abuse,
• enforce bans,
• and comply with applicable laws.

3. Deletion Processing Time

Account deletion requests are usually processed within 7–30 business days, depending on verification and legal obligations.

7. Children’s Accounts

If a parent or guardian believes a child has provided personal data improperly, they may contact Jointearn to request deletion.