Privacy & Data Retention Policy
Effective Date: 2025 (Last Updated: June 27, 2025)

At JointEarn, we are committed to protecting your privacy and managing your personal information responsibly. This Privacy & Data Retention Policy explains how we collect, use, store, share, and protect your data, as well as how long we retain it.

1. Information We Collect
We may collect the following types of information:

Personal Information: Name, email address, phone number, and other information you provide during registration or use of our platform.

Payment Information: Payment method, transaction history, and billing details for financial processing and auditing.

Usage Data: Information on how you interact with our platform, including activity logs, preferences, and engagement patterns.

Device Information: IP address, browser type, device type, and operating system.

Cookies and Tracking Technologies: Used to enhance your experience, analyze usage, and tailor content.

2. How We Use Your Information
We use the information we collect for the following purposes:

To provide and improve services: Ensuring platform functionality and user experience.

To personalize your experience: Tailoring content and features based on your usage.

To communicate with you: Providing updates, support responses, and promotional messages (you may opt-out at any time).

To ensure security and integrity: Monitoring for fraud, abuse, or technical issues.

To comply with legal obligations: Meeting regulatory and legal requirements, including tax and audit processes.

3. How We Share Your Information
We may share your information with:

Service Providers: Third-party vendors that assist in platform operation and support.

Regulatory Authorities: When required by law or to protect legal rights.

Dispute Resolution Parties: In the event of legal claims or enforcement.

4. Data Retention Policy
We retain user data for the following periods, unless a longer retention is required by law or to resolve disputes:

Data Type Retention Period
Account Information 5 years after account closure or last login
Transaction History 7 years (for tax and financial auditing)
Personal Information 2 years after account closure or last login
Payment Information 7 years (for financial compliance)
Activity Logs 1 year (for security and troubleshooting)
5. Data Deletion
Automatic Deletion: Data is automatically deleted after the applicable retention period.

User-Initiated Deletion: You may request deletion or anonymization of your data by contacting us at [email protected].

Legal Exceptions: Some data may be retained longer if required by law or legal processes.

6. Data Security
We implement strong security measures to safeguard your information:

Encryption: Data is encrypted both in transit and at rest.

Access Controls: Only authorized personnel can access user data.

Monitoring: Ongoing surveillance for unusual activity or security threats.

7. Your Rights
As a user, you have the right to:

Access and update: View and edit your personal information.

Opt-out of marketing: Unsubscribe from promotional emails and notifications.

Request deletion: Ask for your personal data to be removed from our systems.

8. Policy Updates
We may update this policy from time to time. Significant changes will be communicated through our platform or via email. The effective date will always reflect the latest update.

9. Contact Us
For questions, concerns, or data-related requests, please contact us at:
📧 [email protected]

By using JointEarn, you confirm that you have read, understood, and agreed to the terms of this Privacy & Data Retention Policy.