1. Introduction

This Return & Refund Policy outlines the terms under which users can request returns, refunds, or exchanges for products purchased through the Jointearn platform.

By making a purchase on Jointearn, you agree to this policy.

2. Eligibility for Returns

You may request a return if:

• The item is defective or damaged upon delivery
• The wrong item was delivered
• The item does not match the description

• Request must be made within 3–7 days of delivery
• Item must be unused and in original packaging
• Proof of purchase is required

3. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods
• Personal care items (once opened)
• Digital products or downloadable content
• Items marked “Non-returnable”

4. Refund Process

Once your return is approved, the item will be inspected and a refund will be processed.

• Original payment method
• Wallet credit (if applicable)

Refunds are processed within 5–10 business days.

5. Exchange Policy

• Exchanges are allowed for defective or incorrect items
• Replacement depends on product availability

6. Return Shipping

7. Order Cancellation

• Orders can be cancelled before shipment
• Once shipped, cancellation is not guaranteed

8. Third-Party Sellers

• Some products may be sold third-party vendors
• Their return policies may apply
• Jointearn will assist in dispute resolution

9. Failed Deliveries

10. Fraud & Abuse

Jointearn reserves the right to:

• Reject fraudulent return requests
• Suspend accounts abusing the refund system

11. How to Request a Return or Refund